F.A.Q.
The purpose of the explanations which follow is to guide you, assist you in getting full information on our services and in acquainting you with the way the shopping process usually works.
1. How to order?
We want you to feel comfortable while you search through our on-line furniture shop and place an order. Find the product you wish to buy in the menu on the left or directly in the sections in our initial page. When you have a look further on at our web catalogue you will see “a drop-down menu” which will help you find the type of the product, you are looking for and pick up the colors and the amount you wish.
You can add the product to your wishlist by clicking on the “wishlist” button and your wishlist is automatically created. Then you go to your wishlist where you can change the amount and delete products. In this line you can proceed shopping or switch to checking. In order to get your order processed you have to click on the “placing an order”.
2. How to check my order’s status?
In order to check the status of your order send us an email to info@thebestfurnish.com or call us on the Tel. +359 56 820 645, from Monday to Saturday from 10.00 a.m. - 18.00 p.m. (GMT +02.00).
3. What discounts are available?
We make discounts for all orders as follows:
For orders above 3 000 EUR- 3 % discount
For orders above 5 000 EUR- 5 % discount
For orders above 8 000 EUR- 8 % discount
For orders above 10 000 EUR- 10 % discount or more.
Call us or email us on info@thebestfurnish.com for determining the price. The discounts are made when we receive and process the order.
4. Is VAT included in the price?
Yes, all prices are with VAT included.
5. What payment methods are acceptable?
50 % deposit is required for all furniture made of wood. For all other products the deposit is equal to the full price of the product. The deposit is paid via electronic bank transfer.
The second half is cash on delivery. If the customer is not present then we will accept the final payment to be made via electronic bank transfer as well. We accept 100% cash on delivery when the amount is not more than 500 EUR. All payments are made after signing an official Errand Agreement with our company in compliance with the Bulgarian legislation.
6. Can I get an invoice for my order?
Yes, you can. Please send us an email to info@thebestfurnish.com while including your name or company’s name and details (if you wish the invoice to be on your Bulgarian company) and we will send you the invoice to the address as per the invoice.
7. Is the installation included?
Yes, each product of your order will be carefully delivered to your home, installed, placed according to your preferences and all packing materials will be removed. A representative of ours will control the process. This service will be free of charge.
8. Is taking of measures included?
Yes, the taking of measures is free of charge. Subject to measures-taking are all purchases intended for the kitchen, hangings and custom-made products. In order to take measures we need an exact address of the property and its type as well as information referring the name of the town, the village, the resort, etc. where our representatives have to go; also street number or the name of the complex, the number of the block of flats or the respective building, entrance, floor, apartment number. You can send us these details by email to info@thebestfurnish.com or by using the contacts’ template.
9. Do you offer furniture packages?
Yes, we offer furniture packs for all types of properties. In order to obtain more information regarding our furniture packs visit the “Furniture Packages” section in our website. The furniture packs, which we offer are subject to special changes in compliance with each customer’s requirements. All models for furnishing and products in the furniture packages, their color and amount can be modified according to the customer’s preferences. The price of the package depends on the number of bedrooms in your property and on your specific ideas.
10. Do I need a password or a registration to shop on your site?
No, you can order without a password. You don’t need a registration. You will be asked to indicate your contact details and some details in connection to the delivery, before we process your order and that will be all.
11. Can I return a product after it has been delivered? What is the guarantee policy?
No, you can’t. All deliveries are checked before they leave our warehouse. Our shop guarantees that all our products are faultless regarding their materials and the installation upon delivery.
Only in case something has been damaged during transportation or has some manufacturing defect we will accept to replace the product but you will have to warn us as soon as you receive it. Our liability is limited to the repair of the product or in case it can’t be repaired to its replacement.
12. How much time will the delivery of the ordered products take?
The time for delivery varies depending on the manufacturer and the type of the furniture that you have picked up. The time terms for the delivery of all our products are indicated on the products page. The furniture ready to be installed and all available products are delivered promptly from 7 to 14 days. Custom-made furniture (for eg. upholstered furnishing takes longer from 14 to 30 days).
13. Do you do international orders?
No, we deliver only to Bulgarian addresses.
14. What is the cost of the delivery?
The delivery is free of charge for distances up to 100 km from the nearest office of the company (for more information go to “free delivery”).
If your home or hotel is at a bigger distance than the abovementioned, the price for the delivery is 0,70 EUR for each additional km.
15. How are orders delivered?
All orders are delivered by our company’s own trucks. The whole process is supervised by a representative of ours. Please, make sure, that none of the furniture pieces is damaged(and there are no other defects) on the delivery. If this is so, please, report to our representative. Small objects can be sent by an ordinary courier unless a preliminary agreement with the customer has been signed.
16. Is delivery possible on a specified date?
Yes, delivery on a specified date is possible. We can even arrange an approximate hour or part of the day suitable for you. This service will be charged extra.
17. Do you offer inside delivery or installing?
Yes, by all means your furniture will be carefully brought inside your home and placed/ installed by professionals. The process will be supervised by a representative of ours. This service won’t be charged extra besides the payment as prearranged in the Errand Agreement.
18. What happens if something gets damaged during the delivery?
We aim at delivering your furniture in perfect condition. However, if you happen to receive furniture with whatever visible defects, please, report on the damage to our representative in the moment of delivery and we will replace the necessary parts as soon as possible.
19. Can I cancel my order?
If we are able to cancel your order before it has been produced you won’t be charged for the cancellation. If you cancel the order upon the delivery or some time beforehand, you will be charged by us for this with the deposit paid upon your order for furniture.
20. What are the legal requirements for having an order processed?
The furniture order is processed after an official Contract for ordering furniture has been signed with our customers in compliance with the Bulgarian legislation. This Contract stipulates the relationships between each individual customer and us, “Property Management”. We, Property Management, confirm that the Contract for ordering furniture is made with view of defending our customers’ interests. In order to confirm the signing of the contract the customer in their capacity of an assigner has to sign and send us back the signed copy. The Contract for ordering furniture is sent to our customers by email or is handed personally to the assigner or to their representative in our offices or at the place of the delivery. There are three ways in signing the contract and sending it to us:
The assigner signs a contract and a record of proceeds for receiving the order on the spot( in our offices or at the place of the delivery), if it is in Bulgaria;
A representative of the assigner signs a contract and a record of proceeds for receiving the order on the spot( in our offices or at the place of the delivery);
The assigner on receiving the contract by email, prints it out, signs it and scans it in A4 and sends it by email to info@thebestfurnish.com, or by fax to the following fax number:
+359 56 820 645.
21. Is delivery possible on the same day after the order has been made?
On condition that the products that you have ordered are available, we usually offer delivery the same day. As soon as we receive your order we will check its availability at the storehouse and will notify you in the shortest time when we will be able to deliver it.
The Best Furnish-contact
If you have questions, please, read the FAQ and Time Terms and Conditions for using our website. If you are unable to find the answers to your questions in the above-mentioned sections, please, refer your specific enquiries by using the contacts template further down this page or contact us:
Tel: +359 56 820 646
Тel./fax +359 56 820 645
Tel: +359 885 11 11 50
or send us an email to info@thebestfurnish.com
As soon as we receive and process your order we will send you an email back with our reply. This process usually starts from the moment of submitting of your enquiry and takes up to 2 days depending on the total amount of enquiries which we receive per day.
1. How to order?
We want you to feel comfortable while you search through our on-line furniture shop and place an order. Find the product you wish to buy in the menu on the left or directly in the sections in our initial page. When you have a look further on at our web catalogue you will see “a drop-down menu” which will help you find the type of the product, you are looking for and pick up the colors and the amount you wish.
You can add the product to your wishlist by clicking on the “wishlist” button and your wishlist is automatically created. Then you go to your wishlist where you can change the amount and delete products. In this line you can proceed shopping or switch to checking. In order to get your order processed you have to click on the “placing an order”.
2. How to check my order’s status?
In order to check the status of your order send us an email to info@thebestfurnish.com or call us on the Tel. +359 56 820 645, from Monday to Saturday from 10.00 a.m. - 18.00 p.m. (GMT +02.00).
3. What discounts are available?
We make discounts for all orders as follows:
For orders above 3 000 EUR- 3 % discount
For orders above 5 000 EUR- 5 % discount
For orders above 8 000 EUR- 8 % discount
For orders above 10 000 EUR- 10 % discount or more.
Call us or email us on info@thebestfurnish.com for determining the price. The discounts are made when we receive and process the order.
4. Is VAT included in the price?
Yes, all prices are with VAT included.
5. What payment methods are acceptable?
50 % deposit is required for all furniture made of wood. For all other products the deposit is equal to the full price of the product. The deposit is paid via electronic bank transfer.
The second half is cash on delivery. If the customer is not present then we will accept the final payment to be made via electronic bank transfer as well. We accept 100% cash on delivery when the amount is not more than 500 EUR. All payments are made after signing an official Errand Agreement with our company in compliance with the Bulgarian legislation.
6. Can I get an invoice for my order?
Yes, you can. Please send us an email to info@thebestfurnish.com while including your name or company’s name and details (if you wish the invoice to be on your Bulgarian company) and we will send you the invoice to the address as per the invoice.
7. Is the installation included?
Yes, each product of your order will be carefully delivered to your home, installed, placed according to your preferences and all packing materials will be removed. A representative of ours will control the process. This service will be free of charge.
8. Is taking of measures included?
Yes, the taking of measures is free of charge. Subject to measures-taking are all purchases intended for the kitchen, hangings and custom-made products. In order to take measures we need an exact address of the property and its type as well as information referring the name of the town, the village, the resort, etc. where our representatives have to go; also street number or the name of the complex, the number of the block of flats or the respective building, entrance, floor, apartment number. You can send us these details by email to info@thebestfurnish.com or by using the contacts’ template.
9. Do you offer furniture packages?
Yes, we offer furniture packs for all types of properties. In order to obtain more information regarding our furniture packs visit the “Furniture Packages” section in our website. The furniture packs, which we offer are subject to special changes in compliance with each customer’s requirements. All models for furnishing and products in the furniture packages, their color and amount can be modified according to the customer’s preferences. The price of the package depends on the number of bedrooms in your property and on your specific ideas.
10. Do I need a password or a registration to shop on your site?
No, you can order without a password. You don’t need a registration. You will be asked to indicate your contact details and some details in connection to the delivery, before we process your order and that will be all.
11. Can I return a product after it has been delivered? What is the guarantee policy?
No, you can’t. All deliveries are checked before they leave our warehouse. Our shop guarantees that all our products are faultless regarding their materials and the installation upon delivery.
Only in case something has been damaged during transportation or has some manufacturing defect we will accept to replace the product but you will have to warn us as soon as you receive it. Our liability is limited to the repair of the product or in case it can’t be repaired to its replacement.
12. How much time will the delivery of the ordered products take?
The time for delivery varies depending on the manufacturer and the type of the furniture that you have picked up. The time terms for the delivery of all our products are indicated on the products page. The furniture ready to be installed and all available products are delivered promptly from 7 to 14 days. Custom-made furniture (for eg. upholstered furnishing takes longer from 14 to 30 days).
13. Do you do international orders?
No, we deliver only to Bulgarian addresses.
14. What is the cost of the delivery?
The delivery is free of charge for distances up to 100 km from the nearest office of the company (for more information go to “free delivery”).
If your home or hotel is at a bigger distance than the abovementioned, the price for the delivery is 0,70 EUR for each additional km.
15. How are orders delivered?
All orders are delivered by our company’s own trucks. The whole process is supervised by a representative of ours. Please, make sure, that none of the furniture pieces is damaged(and there are no other defects) on the delivery. If this is so, please, report to our representative. Small objects can be sent by an ordinary courier unless a preliminary agreement with the customer has been signed.
16. Is delivery possible on a specified date?
Yes, delivery on a specified date is possible. We can even arrange an approximate hour or part of the day suitable for you. This service will be charged extra.
17. Do you offer inside delivery or installing?
Yes, by all means your furniture will be carefully brought inside your home and placed/ installed by professionals. The process will be supervised by a representative of ours. This service won’t be charged extra besides the payment as prearranged in the Errand Agreement.
18. What happens if something gets damaged during the delivery?
We aim at delivering your furniture in perfect condition. However, if you happen to receive furniture with whatever visible defects, please, report on the damage to our representative in the moment of delivery and we will replace the necessary parts as soon as possible.
19. Can I cancel my order?
If we are able to cancel your order before it has been produced you won’t be charged for the cancellation. If you cancel the order upon the delivery or some time beforehand, you will be charged by us for this with the deposit paid upon your order for furniture.
20. What are the legal requirements for having an order processed?
The furniture order is processed after an official Contract for ordering furniture has been signed with our customers in compliance with the Bulgarian legislation. This Contract stipulates the relationships between each individual customer and us, “Property Management”. We, Property Management, confirm that the Contract for ordering furniture is made with view of defending our customers’ interests. In order to confirm the signing of the contract the customer in their capacity of an assigner has to sign and send us back the signed copy. The Contract for ordering furniture is sent to our customers by email or is handed personally to the assigner or to their representative in our offices or at the place of the delivery. There are three ways in signing the contract and sending it to us:
The assigner signs a contract and a record of proceeds for receiving the order on the spot( in our offices or at the place of the delivery), if it is in Bulgaria;
A representative of the assigner signs a contract and a record of proceeds for receiving the order on the spot( in our offices or at the place of the delivery);
The assigner on receiving the contract by email, prints it out, signs it and scans it in A4 and sends it by email to info@thebestfurnish.com, or by fax to the following fax number:
+359 56 820 645.
21. Is delivery possible on the same day after the order has been made?
On condition that the products that you have ordered are available, we usually offer delivery the same day. As soon as we receive your order we will check its availability at the storehouse and will notify you in the shortest time when we will be able to deliver it.
The Best Furnish-contact
If you have questions, please, read the FAQ and Time Terms and Conditions for using our website. If you are unable to find the answers to your questions in the above-mentioned sections, please, refer your specific enquiries by using the contacts template further down this page or contact us:
Tel: +359 56 820 646
Тel./fax +359 56 820 645
Tel: +359 885 11 11 50
or send us an email to info@thebestfurnish.com
As soon as we receive and process your order we will send you an email back with our reply. This process usually starts from the moment of submitting of your enquiry and takes up to 2 days depending on the total amount of enquiries which we receive per day.
